FAQs
- We are a registered business with the State of Delaware.
- We carry full liability and worker’s compensation coverage and would be happy to provide you with a certificate of insurance upon request.
- Mowing Invoices are due by the 5th of each month.
- Complete Service Packages require the first and last months payments upfront. They are broken down into monthly payments that are due on the 1st of each month. A credit card on file is required.
- Landscape Maintenance requires a 5% non-refundable scheduling deposit, 50% two weeks before the scheduled start of your project, and the balance upon completion.
- Landscape Install requires a 5% non-refundable scheduling deposit, 50% two weeks before the scheduled start of your project, and the balance upon completion.
- Outdoor Living Spaces requires a 5% non-refundable scheduling deposit. Additional payments will be broken down into payments by draws based upon each individual project.
- Snow and Ice Management are due 15 calendar days from the date of service.
- Online payments through your invoice.
- 3% credit card processing fee added to invoices over $1,000.
- We accept Visa, Mastercard and Discover. We do not accept American Express.
- Checks written out to P&M Lawn and Landscape.
- Outdoor Living Spaces and Landscape Design:
- $75.00 design fee is charged before submission of the pdf proposal and project sketch.
- The $75.00 design fee is credited towards your final invoice if you choose P&M Lawn and Landscaping for your project.
- $75.00 design fee is charged before submission of the pdf proposal and project sketch.
- We do not offer any financing terms at this time.
- 3% credit card processing fee added to invoices over $1,000.
- Returned checks will have a $50 inconvenience fee added to the invoice.
- If for some reason your payment will be late, we recommend contacting our office as soon as possible.
- A 5% late fee will be added to any mowing invoice that is 15 days past due.
- A 5% late fee will be added to any landscape maintenance invoice that is 15 days past due.
- A 5% late fee will be added to any landscape install invoice that is 15 days past due.
- A 5% late fee will be added to any outdoor living space invoice that is 15 days past due.
- A 5% late fee will be added to any snow and ice management invoice that is 15 days past due.
- Contact us via 302.533.8873, pmlawncareservice@gmail.com or through our website’s contact page.
- Our sales department will schedule a free consultation to meet with you and review your property and our packages.
- In approximately 36 - 54 hours of picking a package our sales representative will provide a quote via email for your property.
- Upon acceptance of the quote our sales representative will draw up the contract for both parties to sign. The sales representative will also process the first and the last month's payment.
- Contact us via 302.533.8873, pmlawncareservice@gmail.com or through our website’s contact page.
- Our sales department will schedule a consultation to meet with you and review your property and project.
- In approximately 10 - 14 days our sales representative will provide a quote via email for your property.
- $75.00 design fee is charged before submission of the pdf proposal and project sketch.
- The $75.00 design fee is credited towards your final invoice if you choose P&M Lawn and Landscaping for your project.
- $75.00 design fee is charged before submission of the pdf proposal and project sketch.
- Upon acceptance of the quote our sales representative will draw up the contract for both parties to sign.
- The sales representative will also collect a 5% non-refundable scheduling deposit.
- 10 - 14 days before your project's scheduled start date our office will email an invoice for 50% deposit of the balance.
- Upon completion of your project the balance will be due within 48 hours of completion.
- Contact us via 302.533.8873, pmlawncareservice@gmail.com or through our website’s contact page.
- Our sales department will schedule a free consultation to meet with you and review your property and project.
- In approximately 36 - 54 hours our sales representative will provide a quote via email for your property.
- Upon acceptance of the quote our sales representative will draw up the contract for both parties to sign. The sales representative will also collect a 5% non-refundable scheduling deposit.
- 10 - 14 days before your project's scheduled start date our office will email an invoice for 50% deposit of the balance.
- Upon completion of your project the balance will be due within 48 hours of completion.
- Contact us via 302.533.8873, pmlawncareservice@gmail.com or through our website’s contact page.
- Our sales department will schedule a consultation to meet with you and review your property and project.
- In approximately 10 - 14 days our sales representative will provide you with a quote and hand sketch of your project's layout via email.
- $75.00 design fee is charged before submission of the pdf proposal and project sketch.
- The $75.00 design fee is credited towards your final invoice if you choose P&M Lawn and Landscaping for your project.
- $75.00 design fee is charged before submission of the pdf proposal and project sketch.
- Upon acceptance of the quote our sales representative will draw up the contract for both parties to sign.
- The sales representative will also collect a 5% non-refundable scheduling deposit.
- Payment terms for additional payments will be broken down into payments by draws based upon each individual project.
- Upon completion of your project the balance will be due within 48 hours of completion.
- Our sales department will schedule a free consultation to meet with you and review your property or neighborhood.
- In approximately 36 - 54 hours our sales representative will provide a quote via email for your property.
- Upon acceptance of the quote our sales representative will draw up the contract for both parties to sign.
Warranty and Guarantee Information:
Drainage materials and workmanship are warranted for one calendar year from installation. Drainage solutions are not covered by warranty due to the uncertainty due to unknown soil and water conditions. This warranty is subject to the payment of the original invoice being made within the terms of sale and the account must be current.
Outdoor living spaces are warranted for three years. The original client must be the one making the claim. The warranty is non-transferrable. The warranty is subject to the payment of the original invoice being made within the terms of sale and the account must be current.
Seed is not warranted due to soil and seed washouts, relocation or ponding due to excessive watering or hard rains. We must receive notification within 30 days of installation that you are having a problem. We offer a one time call back to touch up any areas where grass seed does not germinate. Your new seed will germinate in 14 -21 days after installation at which point the seed should be well rooted and established. This warranty is subject to the payment of the original invoice being made within the terms of sale and the account must be current.
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Due to the perishable nature of sod we must receive notification within 30 days of installation that you are having a problem. Our warranty for sod installation is 30 days from the date of installation at which point the sod should be well rooted and established. We offer a one-time call back on sod installations to address any issues. This warranty is subject to the payment of the original invoice being made within the terms of sale and the account must be current.
Trees, shrubs and plants are warranted one calendar year from planting. Trees, shrubs and plants will be replaced one time free of charge provided they have been properly cared for by the client. This warranty is subject to the payment of the original invoice being made within the terms of sale and the account must be current.